JOSEPH CLARKSON
2318 Walnut Street
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Philadelphia, PA 19124
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215-555-2783 (Cell)
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jclarkson@internet.com
Chief Information Officer
expert in the design and delivery of
cost-effective, high-performance technology
solutions in support of rapid international
growth with budget responsibilities up to
$58 million annually. Skilled in all phases
of the project life cycle, from initial
feasibility analysis and conceptual design
through implementation and enhancement.
Effective at building culturally diverse,
team-centered operating units, with
excellent business process and strategy
development skills. Customer-centric with
the ability to initiate profitable alliances
with global vendors and suppliers. Key
core qualifications include:
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Strategic & Operational Technology
Planning |
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IT Infrastructure Design &
Implementation |
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Technology & Business Linkage
Planning |
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Sensitive Global Voice/Data
Telecommunications |
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Global IT Delivery & Data Center
Operations |
·
Emerging Technologies & Enterprise
Architectures |
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Capital Planning & Investment
Control |
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Technology Architecture &
Integration |
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Situation-Based Global Outsourcing
Models |
·
IT Skills Gap Analysis & Performance
Optimization |
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PRECISION PRODUCTS CORPORATION,
Philadelphia, PA |
1998 to Present |
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Senior Vice President & Chief
Information Officer
(2003 to Present)
Direct all IT resource planning,
budgeting and operational
initiatives for this $2.7 billion,
14,000+ employee, global consumer
products company. Hold autonomous
decision-making authority for all IT
development and expansion issues,
with a focus on IT organization
design, voice and data
communications, system integration,
emerging technologies, enterprise
architectures, data center
operations, strategic alliances and
data security. Manage 11 direct and
427 indirect professionals at 23
locations in 19 countries with a $58
million operating/capital budget.
Report to the President/CEO.
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Opened 7 new data
centers in Europe, Asia
and the USA in support
of the company’s rapid
growth, and transitioned
IT from mainframe
centric computing to
network centric topology
to better meet its
business-process driven
role. |
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Led a series of upgrades
and application
enhancements, including
the replacement of
obsolete systems,
hardware and software at
16 locations with new
LAN/WAN technology,
completing the project
$3.8 million under
budget. |
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Overhauled the corporate
information system and
deployed a new CRM
system that services the
customer’s entire life
cycle with the company.
Project returned its
initial investment in 9
months and saves $6.1
million annually. |
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Streamlined the IT
governance process,
reducing project costs
$7.6 million by better
controlling the budget
and prioritizing
unjustified and
unreported projects.
Standardized the IT
Vendor Management Office
and negotiated $8.4
million in one-time
savings and $6.7 million
in recurring annual
savings. |
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Re-engineered the
existing $82.6 million
asset inventory
management process, and
implemented bar-coding
technology that saved
more than 50%
(approximately $625,000)
of the previously
required man-hour
resources. |
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Recognized by CIO
Insight magazine as one
of the top 10 IT
innovators in CY2007,
and named by
InformationWeek as the
#5 technology leader
among all consumer
product manufacturers
within the Fortune 1000
companies. |
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Director of Information Technology -
USA
(2001 to 2003)
Formulated all domestic IT
strategies and managed 6
geographically dispersed data
centers with an $8.9 million
budget. Responsible for development
and modification efforts of 13
applications used by a 110-person
call center. Collaborated with
manufacturing, sales, customer
services, finance and external
clients to define system
requirements and develop appropriate
solutions. Managed 58
direct/indirect team members, and up
to 8 matrix teams comprised of 20+
members. |
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Established a national
Cisco Call Manager
Express integration
process with a 2-year
return on investment
after complete
integration and
cumulative savings
reaching $2.9 million
over a 5-year period. |
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Built fully integrated
critical business
systems that encompassed
6 major application
suites for 5,500
employees at 6 sites
within 10 months, saving
more than $17 million in
annual transition fees. |
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Led
an imaging project and
created a searchable
database of retired
inventory and customer
records, saving an
average of $785,000
annually due to easier
access to customer
histories and more
accurate percentage
discounting. |
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Partnered with the
Product Development
Group and introduced new
software development
technologies and
processes, leading to
the development of the
company’s flagship
product. Saved $2.3
million annually by
building a
state-of-the-art
Internet Data Center to
host the new flagship
product. |
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Identified weaknesses in
technical skill sets and
instituted a number of
employee development
programs that increased
staff retention by
nearly 75% and saved an
estimated $285,000
annually in recruiting
and training costs. |
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Information Systems Manager & IT
Architect
(1998 to 2001)
Served as a technical liaison for
all domestic operating groups and
partnered with key business
stakeholders to identify emerging
business requirements and IT enabled
operational efficiencies.
Recommended strategies to implement
business process improvements
through automation solutions, while
maintaining serviceable,
cost-effective infrastructures.
Advised senior functional managers
on technical issues and managed
multiple matrix teams of up to 20
professionals each. |
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Established and managed
a team that redesigned a
countrywide network
infrastructure,
providing 355% faster
convergence and
virtually eliminating
single point failures. |
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Developed objectives to
maximize the return on
investment for IT
spending through
practices such as asset
management (software and
hardware), vendor
contract management, and
centralized IT
procurement (RFPs, RFQs,
vendor reviews, etc.),
yielding increases in
the internal rate of
return of up to 300%. |
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Evaluated and matched
all IT services to
internal staff skills in
order to make in-house
versus outsourcing
decisions, reducing
domestic IT spending by
9% ($860,000) over the
previous year. |
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Chaired the
Information Security
Committee and
authored a security
policy that addressed
the selection,
installation and
maintenance of all
security hardware and
software, eliminating
100% of all security
breaches. |
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SOFTWARE SERVICES GROUP, Princeton,
NJ |
1994 to 1998 |
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Senior Consultant, Project Manager &
Developer
Recruited as the primary consultant
with responsibility for overseeing
the activities of the 14-person
multi-tiered staff, including 6
on-site service technicians.
Managed the infrastructure and
technologies that supported 4
development teams and served as
technical representative for all
pre- and post-sales sessions with
clients such as CBS, Prudential
Insurance Company, City of
Philadelphia, Jefferson Hospital,
Keystone Mortgage Corporation and
the University of Pennsylvania. |
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Designed and led the
development of a real
time satellite
communication traffic
scheduling and billing
system rewritten in C on
OS/2 and Sybase System
10. System became the
Software Services’
primary revenue source
and generated more than
$6 million in annual
sales within 3 years. |
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Utilized Visual Basic
and Visual C++ using a
Windows operating system
on a Novell Server to
develop a hospital
management system, a
mortgage tracking
system, and a student
enrollment and tracking
package that
cumulatively generated
$2.3 million in first
year revenues. |
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Spearheaded a project
that allowed a major
life and property
insurance carrier
(Prudential) to securely
transfer files over the
Web, slashing recurring
labor and infrastructure
costs by an estimated
$635,000 annually. |
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Generated revenues in
excess of $400,000
annually by implementing
a syndication
application that allowed
users to more easily
schedule television
advertisements. |
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OGILVY CORP., New York, NY |
1993 to 1994 |
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Manager North American Help Desk
Services
Managed the help desk/call center
for 1,500 users in New York City.
Developed the annual budget,
implemented process models and
oversaw trouble ticket tracking.
Created assessment programs and
mapped them against planned
milestones. Negotiated vendor
contracts and co-chaired a committee
that evaluated new software for all
North American offices. |
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Partnered with 5 other
regional representatives
and IBM to develop a
Global Total Cost
Ownership initiative
that resulted in cost
savings of nearly $4.5
million. |
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Conducted a needs
analysis to determine
software and application
requirements for both
domestic and
international user
communities, providing
$2.3 million in
annualized savings. |
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MAINLINE MEDICAL SYSTEMS, Devon, PA |
1990 to 1993 |
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Project Supervisor & Developer
Developed software designed to
manage and control the operations of
physician medical offices. Served
as lead developer and principle
liaison between technical analysts,
developers, sales personnel and the
company’s non-technical client base. |
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Guided a team that
developed the industry’s
first integrated
software package capable
of managing an entire
medical office,
generating $427,000 in
the first year sales and
$1.3 million in the
second full year. |
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EDUCATION
Master of Business Administration
·
Wharton School of Business,
University of Pennsylvania,
Philadelphia, PA
Bachelor of Science
·
Computer Science & Mathematics (dual
major)
·
Temple University, Philadelphia, PA
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